Privacy Policy

1. Introduction

Welcome to Ora Retreat. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Booking Information: Check-in/check-out dates, room preferences, guest counts, and special requests
• Payment Information: Credit card details (processed securely through our payment providers)
• Account Information: Username, password, and profile preferences
• Communication Data: Messages, feedback, and correspondence with our team

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings and reservations
• Communicate with you about your stay, retreats, or experiences
• Send you updates about our services, special offers, and events (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. These include payment processors, booking management systems, and email service providers.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: